Can I see a proof before you produce my order?
Yes! We provide free logo setup and artwork proof for every custom order so you can approve the design before production begins.
Is there a minimum order quantity?
No minimums! Whether you need one item or hundreds, we’re happy to accommodate orders of any size.
How long does it take to receive my order?
Most custom orders are produced within 3–6 business days. Shipping can take an additional 2-5 business days depending on location. Please send us a message or email if you need faster.
You’ll receive tracking information as soon as your order ships.
Can I use my own logo or design?
Absolutely. You can upload your logo during checkout or contact us directly for help placing it correctly.
Do you offer bulk discounts?
Yes! The more you buy, the more you save. Bulk pricing is automatically calculated at checkout, or you can contact us for a custom quote.
What is your satisfaction guarantee?
If you're not satisfied with the quality of your product due to a production issue, we’ll work with you to fix it or offer a replacement.
What types of products can be customized?
We offer a wide range including tumblers, water bottles, leather patch hats, notebooks, and corporate gift sets—all customizable with your logo or message.
Is logo setup really free?
Yes — we provide free logo setup and artwork proofing with every order. You’ll receive a proof before we begin production to make sure it’s exactly what you want. In rare cases, if your logo is highly detailed or needs extra adjustments to work well with engraving, a small artwork fee may apply — but we’ll always confirm with you first before proceeding.
Can I order samples before placing a large order?
Yes! If you're considering a bulk or corporate order, we’re happy to create a sample so you can review the product and engraving quality before committing. Just reach out through our contact form to get started.
What file types do you accept for logos?
We prefer high-resolution files such as SVG, AI, EPS, or PDF for the best engraving quality. If you only have a PNG or JPEG, we’ll still take a look and let you know if it will work or if adjustments are needed.
Do you offer custom designs if I don’t have a logo?
Yes — we offer basic design assistance for an additional fee. If you need help creating a simple layout, monogram, or text-based design, just let us know during checkout or send us a message. We’ll guide you through it.
