Can I see a proof before you produce my order?
For most custom logo orders, we provide a digital artwork proof for approval before production begins.
Simple text-based designs, repeat orders, or standard layouts may not require a proof unless requested.
If you would like to see a proof before we move forward, just let us know when placing your order — we’re happy to provide one.
Is there a minimum order quantity?
Most of our products are available with low or no minimums, allowing you to order exactly what you need.
Certain decoration methods — such as screen printing — require minimum quantities due to production setup. These requirements will always be clearly communicated on the product page or in your quote.
For select low-quantity apparel orders, we may utilize trusted production partners to ensure efficient fulfillment and consistent quality. All orders are managed and reviewed by FirstMark to maintain our standards.
If you’re unsure what applies to your project, feel free to reach out — we’re happy to guide you toward the best option.
How long does it take to receive my order?
Turnaround time depends on several factors, including product type, order quantity, decoration method, and proof approval.
Once your order details are finalized, we’ll provide an estimated production timeline prior to beginning work. Shipping time is additional and varies based on location and carrier selection.
Need your order by a specific date? Contact us before placing your order and we’ll review available options.
Can I use my own logo or design?
Yes — we specialize in customizing products with your logo or original artwork.
For best results, we recommend submitting high-resolution vector files (AI, EPS, SVG, or PDF). If you’re unsure whether your file will work, feel free to send it over and we’ll review it.
By submitting artwork, you confirm that you have the rights or permission to use the design. We reserve the right to decline any artwork that violates copyright laws or contains inappropriate content.
If your file needs adjustments, we’re happy to help guide you through the process.
Do you offer bulk discounts?
Yes. Many of our products are priced with quantity breaks, meaning the more you order, the lower your cost per item.
Bulk pricing varies depending on the product, decoration method, and total quantity. For larger projects or multi-item orders, we’re happy to provide a custom quote.
If you're planning a team order, event merchandise, or corporate gifting project, contact us and we’ll help you find the most cost-effective solution.
What is your satisfaction guarantee?
If you're not satisfied with the quality of your product due to a production issue, we’ll work with you to fix it or offer a replacement.
What types of products can be customized?
We offer a wide range including tumblers, water bottles, leather patch hats, notebooks, and corporate gift sets—all customizable with your logo or message.
Do you charge setup fees?
In some cases, yes. Setup fees depend on the product and decoration method.
Certain processes require artwork preparation (such as embroidery digitizing or screen printing setup), which may involve a one-time fee. Other products do not require any setup charge.
All fees will be communicated upfront — no surprises.
Can I order samples before placing a large order?
Yes! If you're considering a bulk or corporate order, we’re happy to create a sample so you can review the product and engraving quality before committing. Just reach out through our contact form to get started.
What file types do you accept for logos?
We prefer high-resolution files such as SVG, AI, EPS, or PDF for the best engraving quality. If you only have a PNG or JPEG, we’ll still take a look and let you know if it will work or if adjustments are needed.
Do you offer custom designs if I don’t have a logo?
Yes — we offer basic design assistance for an additional fee. If you need help creating a simple layout, monogram, or text-based design, just let us know during checkout or send us a message. We’ll guide you through it.
Where are your products produced?
Many of our products are decorated in-house to ensure quality and attention to detail.
Depending on the product type, quantity, or decoration method, we may also work with trusted production partners to expand capabilities and maintain efficient turnaround times.
All projects are managed and quality-reviewed by FirstMark to ensure they meet our standards.
Do you offer Rush Orders?
Rush orders may be available depending on the product, quantity, and current production schedule.
If you have a specific deadline, please contact us before placing your order so we can review availability and confirm whether your timeline can be accommodated.
Additional rush fees may apply depending on the scope of the project.
